bv8's Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") is issued on behalf of the bv8 platform ("we", "our", "bv8") and applies to the bv8.lat website and all related services. This Policy explains what information we collect, why we collect it, how we store it, and with whom we may share it when you register on our platform, play games, make transactions, or use our services in any other way.

By using our services, you consent to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform. We may update this Policy from time to time; any revised Policy will take effect from the date it is published on the website.

What Information We Collect

We collect your information in various ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you create an account on bv8 or use our services, you provide the following information yourself:

• Full name and date of birth (for age verification — you must be 21 years of age or older)
• Email address and mobile number
• Password and security questions
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• National ID card or passport number (for identity verification)
• Any additional information you share when contacting our support team

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser type and operating system
• Pages you visited and time spent on them
• Game play history, bet amounts, and results
• Login time and location
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you from legitimate third-party sources, such as payment providers or identity verification services. This information is used solely for security and fraud prevention purposes.

Purpose of Using Your Information

We use your personal information for the purposes described below. Each purpose is necessary for operating our services and is carried out with your best interests in mind:

3.1 Account Management and Identity Verification

We use relevant personal information to create and manage your account, verify your identity and age, and ensure your security.

3.2 Processing Financial Transactions

We need payment information to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit and withdrawal amount is ৳500.

3.3 Providing Customer Support

We use your contact information to respond to your complaints and questions and to operate 24/7 live chat support in Bengali.

3.4 Fraud Prevention and Security

We analyze information to detect suspicious activity, prevent account hacking, and stop financial fraud. This is essential for the protection of your account and funds.

3.5 Platform Improvement and Personalized Experience

By analyzing your gaming preferences, we can recommend more relevant games and offers for you and continually improve the quality and performance of the platform.

3.6 Compliance with Legal Obligations

We store and process necessary information to comply with applicable laws, regulations, and directions from regulatory authorities.

Disclosure and Sharing of Information

bv8 never sells your personal information to third parties for commercial purposes. However, information may be shared on a limited basis in the specific circumstances described below:

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, or the relevant bank to complete transactions.
• Identity Verification Services: Information may be shared with trusted identity verification providers to complete the KYC (Know Your Customer) process.
• Technology Partners: Technology companies that assist in operating and maintaining our platform may access information within a defined scope.
• Legal Obligations: We may be required to disclose information pursuant to a court order, a lawful request from an investigating authority, or applicable law.
• Business Transfers: In the event of a company merger or acquisition, your information may be transferred to the relevant new entity. You will be notified in advance in such cases.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and operating the core functions of the platform. These cannot be disabled.
• Functionality Cookies: Used to remember your language and display preferences.
• Analytics Cookies: Collect statistics for monitoring and improving platform usage. These cookies do not identify you personally.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note, however, that disabling certain cookies may cause some features of our platform to not work properly.

Data Retention and Period

We retain your personal information only for as long as it is necessary or legally required. The retention periods for different types of information are set out below:

• Account information: for as long as the account is active and, after closure, for the period required by applicable law
• Financial transaction records: for the period required by legal obligations
• Gaming history: for a limited period after account closure for the purpose of applying responsible gaming policies
• Customer support communications: for the applicable period after resolution of the issue
• Marketing communication consent: until you withdraw your consent

Once the need to retain information has ended, we delete it securely or anonymize it in a way that means you can no longer be identified.

Data Security Measures

bv8 follows the highest industry-standard security measures to protect your personal and financial information:

• All data transfers are secured using SSL/TLS encryption technology
• Stored data is kept protected with strong encryption
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication is available to control access to your account
• Staff access to information is strictly controlled on a need-to-know basis
• System monitoring and intrusion detection technology is used

Your Rights and Choices

You have certain important rights over your personal information. We respect these rights and are committed to responding to your requests within a reasonable time:

8.1 Right of Access

You may ask us at any time what information we hold about you. Upon a written request, we will provide you with a copy of that information.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. Many details can be corrected directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information for a specified period due to legal obligations or legitimate interests.

8.4 Right to Restrict Processing

You may request that the processing of your information be restricted for certain purposes, such as stopping marketing communications.

8.5 Right to Lodge a Complaint

If you have any complaint about our privacy practices, please contact us directly first. We will consider your complaint seriously.

Minors and Age Restriction

bv8's services are for persons aged 21 or over only. We do not knowingly collect personal information from anyone under the age of 21.

We attempt to verify a user's age at the time of registration and through subsequent identity verification. If we have evidence that a minor has created an account, we will close that account immediately and delete the associated information.

If a parent or legal guardian believes their minor child has registered on our platform, please contact our support team immediately.

To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes and Updates

We may revise and update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will change accordingly.

If the changes materially affect your rights or our obligations, we will endeavor to notify you by email or via a notification when you sign in to the platform.

Continued use of our services after any changes will be considered your acceptance of the updated Policy. We therefore recommend visiting this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our team will reply to your message as soon as possible.

Visit our Terms and Conditions page to learn about our full rules. For answers to general questions about betting and gaming, visit our FAQ page.